Our 325,000 square-foot facility, located in Farmington Hills, MI, uses cloud-based applications and telecommunications to manage all dispatches. This allows us to manage a network of providers that serve markets in the U.S., as well as in Canada and Puerto Rico. Roadside Protect embraces a wing-to-wing approach to handling each road service dispatch, from the initial customer call to confirmation of the service provider’s arrival.
We staff our call center with highly trained customer service specialists who bring a professional, caring and attentive attitude to handle your customer’s requests. We put a premium on service and hospitality and our call specialists can respond to requests in English, Spanish and French.
Other call center amenities include:
- On site program manager
- Daily activity reporting
- Real time recorded calls
- Performance reviews, conducted quarterly
- The fastest pay – immediately at the time of dispatch
- Zero billing administration
- Performance management tools to track ETA, customer complaints, etc.