Roadside Assistance

your customers need a rapid response service network

In the event of a breakdown, your customers need a comprehensive and rapid response service network. Roadside Protect utilizes a broad network of contracted, insured service providers throughout the US, Canada, and Puerto Rico to handle all types of vehicle disablement services. Coverage is provided 24 hours a day, 365 days a year for automobiles, commercial trucks, motorcycles, and other vehicles and gives your members roadside assistance benefits customized to their needs.

Towing

When a member’s vehicle is disabled due to a mechanical breakdown or covered disablement, Roadside Protect will arrange and provide towing services (up to an allowed distance) to a designated service facility.

Jump Start / Battery Service

When a member’s vehicle experiences battery failure, Roadside Protect will provide a jump-start. If the battery cannot be started, Roadside Protect will arrange to have the vehicle towed to the nearest service facility.

Tire Change / Flat Tire Assistance

If a members vehicle has an inflated spare tire, it will be installed to replace a flat tire. If the vehicle has two or more flat tires or the member does not have an inflated spare, Roadside Protect will arrange to have the vehicle towed to the nearest service facility.

Fuel Delivery

If the member’s vehicle becomes disabled due to running out of fuel, Roadside Protect will arrange to have fuel delivered to the member’s location.

Extraction / Winching

Roadside Protect provides for the extraction or winching of the member’s vehicle when it can be reached from a regularly maintained public roadway.

Basic Locksmith Services / Lost Key / Lockout

When a member loses a key or locks them in their vehicle, Roadside Protect will send a qualified professional to cut new keys or gain entry into the member’s vehicle.

Utilizing an intelligent locator system, Roadside Protect has the ability to pair up a disabled vehicle with the closest service provider based on key criteria such as shortest estimated time of arrival (ETA) or towing requirements, improving the customer’s roadside experience and ensuring total customer satisfaction.

Additional benefits created through strategic partnerships can be used to enhance your customized roadside assistance package and create additional revenue streams without extensive overhead costs or added staff:

  • Tire hazard & repair
  • Nurse/doctor hotline
  • Auto deductible reimbursement
  • Auto repair reimbursement
  • Repair Assist Discounts
  • Concierge services
  • Home deductible reimbursement
  • Mechanic hotline
  • Shopping savings
  • Travel portal

Contact us today to learn more about our roadside offerings and begin customizing your customer benefits package!

EXPERIENCE REAL TIME INFORMATION WITH ROADSIDE PROTECT NAVIGATOR TECHNOLOGY

Roadside Connect
Roadside NetTM
Navigator

Call Center

National Service Coverage

Roadside compliance

Client-Driven Customization

Markets Served

Strengthen Your Brand
& Improve Customer Relationships

Improve the quality of your roadside assistance services and enhance your customer’s experience.

Contact us today to learn more about our roadside assistance services. We'll be happy to answer any questions you have and help you choose the plan that's right for your needs.

Benefits:

  • Fast and reliable service
  • Experienced professionals
  • Wide network of service providers
  • Competitive pricing
  • Peace of mind for your customers

SERVICE PROVIDERS

We treat our providers as partners, not vendors. Click below to learn more about becoming a Roadside Protect Service Provider

Benefits:

  • Payment provided via credit card upon dispatch acceptance
  • Flexible rates that meet your needs, not just ours
  • ETA bonuses
  • Not just light duty, we support medium duty and heavy duty as well
  • U.S.-based assist centers
  • Support United States, Canada and Puerto Rico