Our comprehensive and cost efficient service platform offers substantial value to your customers. We provide the peace of mind that comes with knowing Roadside Protect will help meet their most challenging roadside assistance needs whenever and wherever necessary.
Roadside Protect is committed to providing dependable quality service delivery that will also create additional brand building opportunities.
State-of-the-art Call Center facility
- 325,000 square-foot facility, located in Farmington Hills, MI
- We put a premium on customer service
- English, Spanish and French speaking operators
Flexible Telecom system
- Dedicated toll free numbers
- Fast set up – new phone numbers available in minutes
- Call routing
- IVR capabilities
- Call recording
Right-sized managed provider network
- Our North America service platform includes a network of more than 12,000 service providers that operate in the U.S., Canada and Puerto Rico.
Roadside Protect is licensed in motor club regulated states
Expanded Roadside Assistance Benefits for Light, Medium and Heavy Duty vehicles
Mobile APP – Android and iPhone mobile APP for requesting dispatch services.
Retailer Integration – Authorized retailers can be integrated into dispatch technology as tow-to destinations if towing required.
Text Messaging – Used for service dispatch and customer satisfaction follow up
Dealer/Agent Portal – A web-based portal that your dealers/agent can use to enroll members and review eligibility and usage.
Full Service Printing & Fulfillment