8/19/2016 Itasca, Illinois
Minacs and Roadside Protect Sign Joint “Go-to-Market” Alliance Strategy to Support Clients With Roadside Assistance Services
Roadside Protect, a leading provider of specialty roadside assistance programs, and Minacs, a Concentrix company and global business solutions provider, today announced a go-to-market alliance with Roadside Protect to offer joint roadside assistance programs for enterprise clients across all industries.
Roadside Protect is an industry leader in providing roadside assistance services throughout the U.S. and Canada to its Automotive OEM and aftermarket, banking and insurance clients utilizing its proprietary web-based dispatch system, Navigator. The system includes customer management, tow provider network and claims processing capabilities on the advisors’ desktop.
Minacs will leverage Roadside Protect’s Navigator to offer real time roadside assistance support services through its new and established relationships within the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance and healthcare industry verticals.
“This alliance allows Minacs to offer critical roadside assistance support services to its enterprise clients,” said Minacs’ CSO-Automotive David Livingway. “We already provide best-in-class customer service to our clients. We can now provide them a single technology and customer experience solution with highly trained advisors to service all aspects of critical roadside assistance.”
Roadside Protect CEO Dean Raschke stated, “This alliance is perfect for Roadside Protect as we are currently experiencing substantial client growth and need scalability with our dispatch advisors. Minacs’ reputation for superior customer service is what our Automotive OEM, Bank, and Insurance clients demand. Our strategic vision is to deploy our web-based Navigator system that will enable Minacs’ with highly-functional desktops for roadside assistance. We are excited about the future of this alliance.”
About Minacs, a Concentrix Company
Minacs is a leading outsourcing business solutions partner to global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare, and public sectors. 21,000 Minacs experts across 35 centers worldwide deliver customer experience, marketing, and back office solutions to power superior business results for clients. Visit www.minacs.com to learn more about its solutions for global enterprises and their customers.
Contact Pooja Srivastava at firstname.lastname@example.org for more information.
About Roadside Protect
Roadside Protect is a licensed motor club offering roadside assistance nationally through its proprietary Navigator system in the OEM, Insurance, banking, wireless and travel industries since 2002. Visit www.roadsideprotect.com for more information or contact us at email@example.com or 888.929.2918