For a dispatch process to work properly over time, a number of things have to take place. Eligible customers need to be loaded into the system, customer requests need to be documented and tracked until a satisfactory service is complete, and records for claims analysis, billing and service audits must be kept and updated. Benefit profiles need to be accurate and flexible to meet the real-time needs of product managers and marketers.
Clients need custom reporting. The model for most specialty roadside assistance providers is to rely on the standard processes and reports that motor clubs provide. When a client needs a special piece of information, or needs to change a benefit profile or report, the challenge is for a motor club to dedicate the right resources to complete the request in a timely fashion.
Technology to Enhance the Customer Experience
Roadside Protect created a solution to this shortcoming by creating a technology system to control and monitor these processes and ultimately the customer experience. Developed specifically with the specialty roadside assistance market in mind, Roadside Protect’s proprietary NAVIGATOR software creates a powerful competitive advantage for your company.
Simple. Secure. Capable. Scalable.
NAVIGATOR contains records of all eligible customers for roadside services; it is a complete promotional and product configurator and a dispatch system rolled into one. As the first of its kind in the industry, NAVIGATOR also allows for client logins, providing you real-time access to dispatches made to your members as well as to reports on member status and claims.
NAVIGATOR can also be integrated with membership enrollment forms on your company’s website to alleviate additional processing work and ensure membership information is quickly transferred to Roadside Protect. The critical minutes when people are stranded on the road and most in need of help are stressful. The NAVIGATOR system ensures that this process is seamless to your customers and that their needs are met when it matters most.