Our dispatch process is capable of sending text messages at the time of dispatch. The text message confirms details of the roadside assistance services being arranged while also being an effective event marketing platform.
For example, if your customer needs roadside assistance for a tire repair, a text message at this at this moment can be an opportunity to tell the customer about a discount coupon, applicable towards the purchase of a new tire.
The text can also be a great way to acknowledge the dispatch services being provided and provide a link for a customer survey on their experience.
- Messages configured in Navigator by your account manager
- Dispatch event triggered texts
- Membership effective date or expiration date triggered texts
- Types of messages can include:
- Thank you’s – loyalty
- Reminders – expiration/renewal
- Coupons & promotions for event marketing