TERMS & CONDITIONS
TOLL FREE ROADSIDE ASSISTANCE - 866 481 6060
ROADSIDE CARE’S ROADSIDE ASSISTANCE PROGRAM IS OFFERED ON A COMPLIMENTARY BASIS. RESALE OR TRANSFER OF THESE BENEFITS IS PROHIBITED.
ROADSIDE ASSISTANCE PROGRAM –
- TOW - towing of your vehicle to your servicing dealer or to the nearest facility.
- LOCK-OUT – provider will gain entry to the vehicle; key-cutting is not included.
- TIRE CHANGE – must have operable spare.
- JUMP START – jump start a dead or weakened battery in your vehicle.-
- FLUID DELIVERY - cost of fluids not included.
- WINCH - up to ½ hour of labor to extricate a vehicle. Vehicle must not be more than 15 feet from a regularly managed roadway.
- EMERGENCY RENTAL CAR COVERAGE – For members with membership numbers starting with WM50000000 and higher - Provides emergency rental car coverage in the event of a mechanical breakdown that requires a tow. Covers up to $35 for one (1) day of car rental from an authorized car rental business. To qualify, the vehicle must be towed back to and repaired by the servicing dealer. Benefit can be used one (1) time per coverage period. To receive reimbursement, members must mail the following items along with their membership information to the address below*:
- Membership number
- The original receipt for the payment of the rental car showing date for rental period and fees paid.
- The date of the roadside assistance towing to the servicing dealer.
- A copy of the repair bill from the servicing dealer that includes service descriptions, charges, and vehicle information.
- Telephone roadside dispatch twenty-four hours a day, seven days a week.
- Customer must activate membership at www.roadsideprotect.com/wm to be eligible for service. Card must be activated within 24 hours of purchase of eligible product(s) to be valid. Member must be active in the RoadSide Care system at least 24 hours prior to any roadside assistance benefit request and 72 hours for any tire hazard request.
- Members must have their membership number and VIN (vehicle identification number) available when calling for roadside assistance to be eligible for service.
- $100 maximum benefit for each roadside assistance service.
- Three claim limit per 180 days for each active customer.
- Road and Tow Services for all self-propelled, four-wheeled vehicles with a gross vehicle weight of equal to or less than 12,000 pounds designed, licensed, and used for private, on-road transportation to nearest service facility.
*Send roadside assistance reimbursement requests to:
Roadside Protect, Inc.
P.O. Box 55698
Sherman Oaks, CA 91413
Allow 30 days for processing
Roadside Assistance Services Exclude -
- Service if member is not with the disabled vehicle.
- Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered.
- Service will not be rendered in areas not regularly traveled such as vacant lots, beaches, open fields or other places which would be hazardous for service vehicles to reach.
- Towing of a vehicle off a boat dock or marina.
- Delivery or Repair of tires.
- Installation or Removal of snow tires and chains nor dismounting, repairing or rotating tires.
- Vehicle’s storage charges.
- Cost of Parts, installation, products, materials, impounding and additional labor relating to towing.
- Service of any kind on vehicles used for commercial purposes or using dealer tags. (Note: All trucks in New York have commercial license plates whether they are used for business or private use. If the truck is used for private use, we will dispatch.).
- Service for taxicabs, tractors, boats, trailers, dune buggies, vehicles used for competition or stolen vehicles.
- Service for unlicensed vehicles.
- Service for vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker(s) where required by law.
- Service for vehicles illegally parked or impounded.
- Repeated service calls for a car in need of routine maintenance.
- Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed roads, snow banks, snowbound driveways or curbside parking.
Emergency roadside services are provided to Roadside Protect, Inc. by Signature’s Nationwide Auto Club, Inc.
180-DAY COMPLIMENTARY ROADSIDE CARE TIRE HAZARD PROGRAM
THIS 180-DAY COMPLIMENTARY PROGRAM IS PROVIDED FREE OF CHARGE WITH YOUR PURCHASE OF AN AUTO-RELATED PRODUCT OR SERVICE FROM YOUR SHOP. YOU ARE NOT REQUIRED TO PURCHASE THIS PROGRAM AS A CONDITION TO THE PURCHASE OF ANY PRODUCT OR AS A CONDITION TO THE EXTENSION OF CREDIT.
YOU MUST Contact the Program Administrator at 1-888-386-6828 for prior authorization and a claim number before replacing a damaged tire (not required for flat tire repairs).
The Roadside Care Tire Hazard Program (“Program”) is provided free of charge with your purchase of an auto-related product or service from the shop identified on your purchase invoice and is administered by Sonsio Management, Inc. (“Program Administrator”) or Performance Automotive Management (“Program Administrators”).
WHAT IS COVERED: This Program covers only the tires installed on the vehicle which is registered with your Roadside Care membership and that is clearly identified by year, make, and model on your original purchase invoice for an auto-related product or service (“Eligible Tires”) from the shop identified on the invoice. This Program is limited to one repair or replacement of a tire damaged by a road hazard as described below.
TERM OF COVERAGE: This Program covers eligible tires for a term of 180 days from the date you registered and activated your Program Card, or until any part of the tire tread that comes in contact with the road has a tread depth of 3/32” or less, whichever occurs first (“Coverage Term”).
WHAT IS ROAD HAZARD DAMAGE? Road hazard damage occurs when a tire fails as a result of a puncture, bruise, or impact break incurred during the course of driving in a legal manner on a road maintained by state or local authority. Nails, glass and potholes are the most common examples of road hazards.
WHAT ARE THE BENEFITS? This Program provides reimbursement up to $25 for one flat tire repair or $150 for one tire replacement, per registered vehicle per Valid Program Card during the Coverage Term, when an eligible tire is damaged by a road hazard (“Benefit Limit”).
WHAT ARE THE LIMITATIONS?
- In order to be eligible for benefits under the Program, you must register and activate your Roadside Care Program Card within 24 hours of the purchase date on your original invoice for the auto-related product or service (“Original Purchase Invoice”) and at least 72 hours prior to any tire failure and/or service requested under the Program, which includes the point in time at which the road hazard damage was incurred.
- For service under this Program, you must take your vehicle to a licensed tire service facility.
- You must retain your Valid Program Card.
- This Program provides reimbursement for flat tire repair or tire replacement, up to the Benefit Limit per vehicle per Valid Program Card during the Coverage Term, when an eligible tire is damaged by a road hazard.
- Properly care for and maintain your tires, including ensuring tires are operated at proper inflation pressures.
- Use all reasonable means to protect your tires from additional damage.
- Contact the Program Administrator at 1-888-386-6828 for prior authorization and a claim number before replacing a damaged tire (not required for flat tire repairs).
- Furnish such information as may be required, including the Department of Transportation (DOT) numbers of the tires installed on the vehicle.
- Payment of all expenses and costs not reimbursable by this Program.
- If a tire needs to be replaced and authorization cannot be obtained because the damage has occurred outside of the Program Administrator’s normal business hours, you may elect to wait for authorization or proceed with a tire replacement. In order to be eligible for reimbursement: (1) you may go to a tire service facility of your choice; (2) if replaced, the damaged tire must be retained, AND (3) the Program Administrator must be contacted at 1-888-386-6828 within 2 business days. There is no guaranteed eligibility.
WHERE YOU CAN OBTAIN SERVICE: For service under this Program, you must take your vehicle to a licensed tire service facility. For assistance locating the nearest tire service facility, you may contact the Program Administrator at 1-888-386-6828 during normal business hours.
FLAT TIRE REPAIR: If an Eligible Tire is damaged due to a covered road hazard during the Coverage Term and can be safely repaired per industry standards and guidelines, the tire may be repaired. The permanent patch/plug and labor to perform the repair is reimbursable up to the Benefit Limit. You are responsible for all charges including, but not limited to, mounting, balancing, taxes and miscellaneous fees. It is not necessary to contact the Program Administrator before having a flat tire repaired.
TIRE REPLACEMENT: If, during the Coverage Term, an Eligible Tire is damaged due to a covered road hazard and cannot be safely repaired per industry standards and guidelines, it will be replaced with an exact make/model of tire if available. If not available, a comparable quality tire will be installed. Reimbursement for the replacement tire will not exceed the Benefit Limit. You are responsible for all charges including, but not limited to, mounting, balancing, taxes and miscellaneous fees.
WHAT YOU MUST DO TO REQUEST REIMBURSEMENT:
- If you have presented an eligible tire during the Coverage Term, the tire service facility will verify that the damage to the tire is due to a road hazard as defined above.
- If the tire can be safely repaired, it will be repaired as described under Flat Tire Repair.
- If the tire cannot be safely repaired, the tire service facility must contact the Program Administrator at 1-888-386-6828 for prior authorization and to obtain a claim number. Prior authorization and a claim number must be obtained before replacing the damaged tire or the request for reimbursement may be denied. The tire must be replaced according to the terms described under Tire Replacement.
- You must sign the tire repair or replacement invoice and present the tire service facility with the Valid Program Card.
- You must submit a clear legible copy of the repair or replacement invoice, and your membership number to the Program Administrator with your request for reimbursement.
- Documents may be sent by fax to 1-630-622-5188, by email to firstname.lastname@example.org or by postal mail to Roadside Care Tire Hazard Program Administrator, 2800 W Higgins Rd Suite 210, Hoffman Estates IL 60169. Include the claim number provided by the Program Administrator if the tire was replaced.
- You must furnish such information as may be required, including the Department of Transportation (“DOT”) number if the tire is requested for inspection.
- You are responsible for any and all charges not reimbursable by the Program.
- The tire being replaced must be made available for inspection if requested by the Program Administrator during the call to obtain prior authorization.
- Tires being replaced must be surrendered to the tire service facility or to the Program Administrator at the Program Administrator’s expense if requested for inspection.
- ALL CLAIM DOCUMENTATION MUST BE RECEIVED BY THE PROGRAM ADMINISTRATOR (INCLUDING THE TIRE IF REQUESTED (AT THE EXPENSE OF THE PROGRAM ADMINISTRATOR) WITHIN THIRTY (30) DAYS OF SERVICE, OR THE CLAIM MAY BE DENIED. RESIDENTS OF WISCONSIN ARE NOT LIMITED TO 30 DAYS.
EXCLUSIONS: THIS PROGRAM WILL NOT PAY OR REIMBURSE FOR:
- Tire repairs or replacements made by anyone other than a licensed service provider, its agents, contractors or licensees.
- Failures to tires occurring when any part of the tire tread that comes in contact with the road has a tread depth of 3/32” or less.
- Any loss, damage or expense caused by accidents, collision, theft, larceny, snow chains, explosion, lightning, earthquakes, fire, windstorms, hurricanes, water, floods, malicious mischief, vandalism, civil commotion, riots, war, etc.
- The repair or replacement of a tire due to manufacturer recall, defect or warranty or any reason the manufacturer will repair or replace the tire at its expense or at a reduced cost.
- Any invoice presented for payment of services not performed.
- Any damage due to misuse, abuse, negligence, improper application, improper towing, improper balancing or alignment, improper inflation, brake lock up, wheel spinning, torque snags, etc.
- Cosmetic damage to any tire. Cosmetic damage is described as damage that does not affect the structural integrity of the tire.
- Any loss, damage or expense as a result of off-road use (off-road use is described as driving on anything that is not a paved or gravel road maintained by the state or local authority).
- Damage caused by mechanical failures (e.g., failed shocks, struts, alignment, balancing, etc.) or interference with vehicle components (e.g., fenders, exhaust, springs, etc.).
- Repair or replacement of tires that have been repaired in a manner other than per tire manufacturer guidelines and industry approved methods.
- Repair or replacement of tires that have been re-treaded, re-capped, re-grooved, remolded, or tubed.
- Repair or replacement of any tire(s) used or installed on vehicles with a manufacturer’s load rating capacity greater than one-ton.
- Repair or replacement of any tire(s) used or installed on vehicles with a load capacity of one-ton or greater designed for, built for or used in a private recreational or commercial application including but not limited to Class A (or Type A) Motor Homes and Class C (or Type C) Motor Homes.
- Repair or replacement of any tire(s) used or installed on motorcycles, trailers, or on vehicles used for competitive driving or racing, police or emergency service, snow removal, carriage of passengers for hire, commercial towing, construction, or postal service.
- Repair or replacement of any tire(s) used or installed on vehicles used for farm, ranch, or agriculture, and vehicles that are registered to or licensed under a farm or ranch.
- Repair or replacement of tires that are not damaged while on the vehicle clearly identified by year, make and model on the Original Purchase Invoice.
- Michelin PAX® system, PAX® tires, and tires and wheels of similar construction and purpose.
- Repair or replacement of tire pressure monitoring systems (TPMS) and/or devices and components associated with TPMS.
- Liability for damage to property, injury to or death of any person arising out of the operation, maintenance or use of the vehicle whether or not related to tire damage.
- PRE-EXISTING CONDITIONS AND/OR DAMAGE
- CONSEQUENTIAL, INCIDENTAL AND/OR SECONDARY DAMAGES.
- Any other costs or expenses that may be incurred as a result of the need to repair or replace a tire.
- Any costs or expenses arising because the vehicle is not available for use.
- Traffic fines, citations or penalties.
- Storage or freight charges.
If a claim is paid by the Program Administrator and should have been paid as a result of coverage by a valid collectible insurance policy, or by another company, you agree that the Program Administrator shall have subrogation rights allowing it to be reimbursed for the amount of the paid claim. You understand that the reimbursement may be payable by you, your insurance company or another company. When an eligible tire is damaged by a road hazard and another company provides any reimbursement for the tire, the maximum amount reimbursable under this Program will be less the amount of their reimbursement.
THE PROGRAM ADMINISTRATOR RESERVES THE RIGHT TO DENY ANY REQUEST FOR REIMBURSEMENT SUBMITTED WITH FALSE OR MISLEADING INFORMATION OR IF THE PAPERWORK DOES NOT CLEARLY IDENTIFY THE ORIGINAL PURCHASER, VEHICLE AND SHOP, OR IF YOU ARE UNABLE TO PROVIDE THE ORIGINAL PURCHASE INVOICE. .
Authorization is granted based on the information provided during the call; if the documentation submitted (including the tire if requested) does not substantiate the information provided during the call, your claim may be denied. All claims must be submitted within 30 days (except Wisconsin where members can take longer than 30 days) of service or your claim may be denied. All claim documentation, including the tire(s) if requested, must be submitted within 30 days of service in order for your claim to be considered for reimbursement.
- The terms and conditions outlined above are the full and complete agreement between the parties. No oral representations or statement should be relied upon by purchaser.
- The Program Administrator may delegate the performance of its duties and obligations and assign its rights and benefits hereunder.
- The Program Administrator assumes no obligation or responsibility with regard to the vehicle.
- The Program Administrator neither assumes nor authorizes anyone to assume additional liability on its behalf.
TRANSFER: This Program is extended only to you, the owner of the vehicle and original purchaser of the auto-related product or service, and may not be transferred to anyone who purchases your vehicle or tires during the term of this Program. Coverage is not transferable to any other vehicle or tires.