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<\/h1>\nCustomized, Customer Focused Solutions<\/em><\/h2>\nAt Roadside Protect, our goal is always to ensure that customers have a great experience when it matters most \u2013 the critical minutes when they find themselves stuck by the side of the road in need of help. This commitment to a better customer experience has been at the heart of everything Roadside Protect does since day one. By placing your trust in Roadside Protect\u2019s superior roadside services, you can rest assured that your customers\u2019 experiences will be remembered positively for years to come!<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.20.4″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_toggle title=”Experienced Leadership” icon_color=”#327ded” use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#327ded” open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||14px||false|false” custom_padding=”||||false|false” hover_enabled=”0″ border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.14)” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
\n- Leadership team comprised of experienced professionals with significant experience managing some of the country\u2019s largest roadside contracts and motor club programs<\/li>\n
- Our executives have worked inside the walls of several Roadside companies you may know, but were all driven to RP based upon our commitment to our customers<\/li>\n
- Over 90 years of Roadside Assistance Experience throughout our management team.
Learn more about our Management<\/a><\/li>\n<\/ul>\n[\/et_pb_toggle][et_pb_toggle title=”Proven Success” icon_color=”#327ded” use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#327ded” open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||14px||false|false” custom_padding=”||||false|false” border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.14)” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
\n- Our overall company Net Promoter score is in the 80s<\/li>\n
- Currently delivering roadside assistance and service contract related services to over 50 million recipients<\/li>\n
- Clients dating back over 19 years, along with many other long time clients that remained with RP post our purchase of Auto Road Services in 2012 (learn more about our History<\/a>)<\/li>\n<\/ul>\n
[\/et_pb_toggle][et_pb_toggle title=”Full Transparency” icon_color=”#327ded” use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#327ded” open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.20.4″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||14px||false|false” custom_padding=”||||false|false” border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.14)” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
\n- We focus on Partner Retention by providing full transparency to program data and expenses<\/li>\n
- We provide Dispatch Portal access for live events<\/li>\n
- We believe in full transparency in every step of the customer journey<\/li>\n<\/ul>\n
[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_toggle title=”Technology Capable, People Driven” icon_color=”#327ded” use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#327ded” open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.24.2″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||14px||false|false” custom_padding=”||||false|false” border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.14)” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
\n- We leverage our market leading technology with a people-centric approach<\/li>\n
- Between Mobile App services, comprehensive communication via SMS, Roadside NetTM<\/span> dispatching software, and Roadside Connect location tracking, our technology guarantees a best in class ETA & customer experience (learn more about our proprietary Technology<\/a>)<\/li>\n
- While technology is important, we have remained consistent in our belief that this industry requires the brick and mortar servicing experience of US Based call centers and tested network of towing companies (learn more about our Call Center capabilities<\/a>)<\/li>\n<\/ul>\n
[\/et_pb_toggle][et_pb_toggle title=”Excellence in Customer Serivce” icon_color=”#327ded” use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#327ded” open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||14px||false|false” custom_padding=”||||false|false” border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.14)” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
\n- Owned and operated 24X7 Contact Center<\/li>\n
- Industry leading Service Levels<\/li>\n
- Agent and Customer satisfaction scores 95% + (learn more about our Call Center capabilities<\/a>)<\/li>\n<\/ul>\n
[\/et_pb_toggle][et_pb_toggle title=”Towing Network That Works as a Partner” icon_color=”#327ded” use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#327ded” open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.20.4″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||14px||false|false” custom_padding=”||||false|false” border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.14)” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Learn more about our Management<\/a><\/li>\n<\/ul>\n
[\/et_pb_toggle][et_pb_toggle title=”Proven Success” icon_color=”#327ded” use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#327ded” open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||14px||false|false” custom_padding=”||||false|false” border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.14)” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
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- Our overall company Net Promoter score is in the 80s<\/li>\n
- Currently delivering roadside assistance and service contract related services to over 50 million recipients<\/li>\n
- Clients dating back over 19 years, along with many other long time clients that remained with RP post our purchase of Auto Road Services in 2012 (learn more about our History<\/a>)<\/li>\n<\/ul>\n
[\/et_pb_toggle][et_pb_toggle title=”Full Transparency” icon_color=”#327ded” use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#327ded” open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.20.4″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||14px||false|false” custom_padding=”||||false|false” border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.14)” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
- \n
- We focus on Partner Retention by providing full transparency to program data and expenses<\/li>\n
- We provide Dispatch Portal access for live events<\/li>\n
- We believe in full transparency in every step of the customer journey<\/li>\n<\/ul>\n
[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_toggle title=”Technology Capable, People Driven” icon_color=”#327ded” use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#327ded” open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.24.2″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||14px||false|false” custom_padding=”||||false|false” border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.14)” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
- \n
- We leverage our market leading technology with a people-centric approach<\/li>\n
- Between Mobile App services, comprehensive communication via SMS, Roadside NetTM<\/span> dispatching software, and Roadside Connect location tracking, our technology guarantees a best in class ETA & customer experience (learn more about our proprietary Technology<\/a>)<\/li>\n
- While technology is important, we have remained consistent in our belief that this industry requires the brick and mortar servicing experience of US Based call centers and tested network of towing companies (learn more about our Call Center capabilities<\/a>)<\/li>\n<\/ul>\n
[\/et_pb_toggle][et_pb_toggle title=”Excellence in Customer Serivce” icon_color=”#327ded” use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#327ded” open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||14px||false|false” custom_padding=”||||false|false” border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.14)” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
- \n
- Owned and operated 24X7 Contact Center<\/li>\n
- Industry leading Service Levels<\/li>\n
- Agent and Customer satisfaction scores 95% + (learn more about our Call Center capabilities<\/a>)<\/li>\n<\/ul>\n
[\/et_pb_toggle][et_pb_toggle title=”Towing Network That Works as a Partner” icon_color=”#327ded” use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#327ded” open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.20.4″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||14px||false|false” custom_padding=”||||false|false” border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.14)” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
- While technology is important, we have remained consistent in our belief that this industry requires the brick and mortar servicing experience of US Based call centers and tested network of towing companies (learn more about our Call Center capabilities<\/a>)<\/li>\n<\/ul>\n