Roadside Protect, Inc. a leading provider of specialty roadside assistance and vehicle administrative services, is pleased to announce it has hired Randy Stern as Vice President of Client Services and Analytics. Prior to joining Roadside Protect, Randy was responsible for staff analytics and client relations at Allstate Roadside Services and Agero Services. He brings over 20+ years of roadside assistance and staff analytics to Roadside Protect.
“Randy joins Roadside Protect as a critical hire for our company to support our substantial growth. He has worked with two of the largest companies in our industry that employ 1,000+ agent workforces to meet the needs of their customers. Since we have tripled our staff in 2021 and need to double in size in the next six months, having Randy’s knowledge of analytics and ability to assist our large clients is a great asset. We are glad to have him on the team” says Dean Raschke CEO.
“Roadside Protect is the perfect situation for me and my family at this stage of my career. My skills can make a difference as Roadside Protect experiences substantial growth and I am excited that the management team has the passion to grow without losing focus on their core mission of providing industry best customer service at the same time” says Stern.
Roadside Protect is an industry leader in providing roadside assistance services throughout the U.S. and Canada to its Automotive OEM and aftermarket, banking and insurance clients utilizing its proprietary web-based dispatch system, Navigator. The system includes customer management, tow provider network and claims processing capabilities on the advisors’ desktop.
Contact Roadside Protect for more information – www.roadsideprotect.com contact@roadsideprotect.com or 888.929.2918