Metrics that matter: Performance you can measure
Every time one of your customers has a roadside event, your brand's reputation is on the line. Since 2002, our mission has been to ensure that moment of truth becomes a positive, loyalty-building experience. We achieve this by blending deep industry expertise with a team of caring professionals and a proprietary technology platform. Today, as a Bosch company, we are uniquely positioned to deliver an unparalleled service experience—one that is so seamless, reliable, and empathetic, you will be proud to have it represent your brand.
0.5% Complaint Rate
We have over 23 years of experience in managing our premier network of over 12,000 providers across the US and Canada, of which approximately 90% are digitally connected. This ensures we deliver rapid and reliable response times even in complex cases and rural areas.
80+ Net Promoter Score (NPS)
Our empathetic agents and reliable dispatching earn us an NPS score consistently in the 80s, proving your customers are in safe hands.
90% On-Time Arrival
We achieve industry-leading reliability due to treating our network as partners: fair prices and payment at dispatch.
The best of both worlds: Boutique care meets global scale
- Personalized attention: We reject ´one-size-fits-all` treatment of our clients. We operate as an active extension of your team, tailoring dispatch logic, scripts, and reporting to match your exact brand guidelines.
- Unrivaled scale: Backed by Bosch, we leverage a vetted, fully insured network of over 12,000 towing and roadside partners across the US and Canada.
- Radical transparency: No information black boxes. We grant you direct, real-time access to our live dispatch portal, so you see exactly what we see.
Protecting your journeys, strengthening your brands
For Fleets & Warranties
Minimize vehicle downtime, reduce administrative overhead, and keep light, medium, and heavy-duty vehicles operational.
For Automotive OEMs
Turn unexpected vehicle breakdowns into positive, dealer-supportive brand touchpoints that drive customer loyalty.
For Insurance Providers
Integrate a reliable, low-churn roadside program into policy benefits, backed by 24/7 technical and operational compliance.
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