Navigator Technology & B2B Dashboards | Roadside Protect

Simple. Secure. Scalable: Proprietary infrastructure engineered for instant response

Our proprietary technology suite is engineered to eliminate administrative noise, streamline the dispatch process, and give you complete, real-time transparency over your program.

Roadside Connect™

M2M Location Tracking

SMS-driven pinpoint to receive exact location of break-down and live updates of network providers which are not using an app.

Key advantages:

Frictionless tracking: Stranded drivers instantly share precise GPS coordinates via a simple SMS link, eliminating the need for complex app downloads during emergencies.
Simultaneous dual visibility: Both dispatch agents in our centers and the local service provider view the exact live coordinates on a shared map.
Reduced search time: Tow drivers can locate disabled vehicles faster, directly decreasing driver wait times and getting tow truck vehicles back in service.

M2M Location Tracking

Roadside Connect™ is Roadside Protect’s proprietary M2M platform that enhances the location tracking for the customer and towing company with data collection via SMS. With Roadside Connect™, our Call Center Agent and Service Provider can both see the customer’s location, helping the tow driver easily find the customer’s vehicle via the RP Tow Driver app.

Key advantages:

Frictionless tracking: Stranded drivers instantly share precise GPS coordinates via a simple SMS link, eliminating the need for complex app downloads during emergencies.
Simultaneous dual visibility: Both dispatch agents in our centers and the local service provider view the exact live coordinates on a shared map.
Reduced search time: Tow drivers can locate disabled vehicles faster, directly decreasing driver wait times and getting tow truck vehicles back in service.

Roadside Net™

Digital Dispatch Network

Simultaneous dispatching to secure the fastest, highly competitive ETAs.

Key advantages:

Multi-broadcast sourcing: Broadcasts dispatches to multiple vetted operators at once, securing the absolute lowest available ETA in real time.
Optimized local selection: Automatically filters and highlights local partners closest to the vehicle disablement site, eliminating guess-work.
Partner priority payout: Instant payment upon job completion guarantees our towing network prioritizes Roadside Protect dispatches over competitors.

Digital Dispatch Network

Roadside Net™ is our proprietary dispatching software that aggregates multiple service providers into a simultaneous digital offering. Instead of dispatching sequentially, the platform queries nearby towers simultaneously to secure the fastest estimated time of arrival (ETA). By rewarding our providers with immediate payment upon job acceptance, we ensure they prioritize our jobs first.

Key advantages:

Multi-broadcast sourcing: Broadcasts dispatches to multiple vetted operators at once, securing the absolute lowest available ETA in real time.
Optimized local selection: Automatically filters and highlights local partners closest to the vehicle disablement site, eliminating guess-work.
Partner priority payout: Instant payment upon job completion guarantees our towing network prioritizes Roadside Protect dispatches over competitors.

Navigator

Unified Dispatch System

End-to-end workflow management, instant provider payment, and customizable client portals and reporting.

Key advantages:

All-In-one administration: Combines real-time dispatch, customer benefit eligibility, auditing, and immediate billing into a single cloud-based software engine.
Adaptive profile customization: Dynamically adjusts to client-specific rules, custom scripting, and regional coverage levels on the fly.
On-demand B2B reporting: Delivers granular, open-book reports on demand, allowing you to bypass standard, rigid monthly motor-club statements.

Unified Dispatch System

The Navigator Platform is our comprehensive, web-based dispatch system, customer management database, and product configurator. Unlike rigid motor club software, Navigator is built for extreme flexibility. It allows program managers to customize benefits, scripting, and business rules on the fly, while maintaining automated billing, claims analysis, and instant provider payments.

Key advantages:

All-In-one administration: Combines real-time dispatch, customer benefit eligibility, auditing, and immediate billing into a single cloud-based software engine.
Adaptive profile customization: Dynamically adjusts to client-specific rules, custom scripting, and regional coverage levels on the fly.
On-demand B2B reporting: Delivers granular, open-book reports on demand, allowing you to bypass standard, rigid monthly motor-club statements.

Technology is just the beginning

Our proprietary platform provides the data and efficiency. The real value is created when we partner with you to build a custom roadside program that elevates your brand and serves your customers.

Let's design your custom program

Connect with our team to discover how our partnership approach and deep industry experience can help you achieve your specific business goals.

Get in touch

Real-time transparency. Seamless integration.

Simple. Secure. Scalable: Proprietary infrastructure engineered for instant response

M2M Location Tracking

Digital Dispatch Network

Unified Dispatch System

Technology is just the beginning

Let's design your custom program