Roadside Protect Privacy Policy

If you are a consumer in Canada, this Privacy Policy explains how Roadside Protect Inc. (“ Roadside Protect” or “we”) collects, uses, processes, discloses, and retains your personal information, personal data, and personally identifiable information when you visit our websites, mobile applications, and any other applications, products, or services (collectively, the “Services”) that display this Privacy Policy.

By accessing and/or using the website, application or the Services, you consent to the uses and disclosure of your personal information in accordance with this Privacy Policy.

Roadside Protect Inc. acts as a controller of your personal information. We determine how and why personal information can be used and provides the specific Service.

Any comments, complaints, or questions regarding the processing of your personal information may be emailed to privacy.policy@us.bosch.com or mailed to the Privacy Policy Administrator 38000 Hills Tech Drive, Farmington Hills, Michigan 48331.

You can obtain more information about how we collect, use, disclose and safeguard your personal information by reviewing our full Privacy Policy below.

• Personal Information Purpose(s), Collection and Third-Party Communication(s)
• Sensitive Personal Information
• Consent
• Retention of Personal Information
• Storage of Personal Information
• Use of Cookies, Analytics, and other similar technologies
• Security
• International Data Transfer
• International Transfer within Roadside Protect
• Your Rights
• How to Exercise Your Rights
• Changes to Privacy Policy

Introduction

Roadside Protect thanks you for your interest in our company, products, and/or services. We are dedicated to protecting your personal information and putting you in control of how we collect and process your personal information.

Scope

This Privacy Policy covers our processing of personal information, personally identifiable information, and personal data (for simplicity, referred to as personal information), as required by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable substantially similar provincial legislation.

Roadside Protect collects the personal information described below. If any additional personal information is collected by Roadside Protect, we will provide any required notice(s), and where applicable obtain any required consent(s), in accordance with applicable laws.

Information You Create or Directly Provide to Us

• Profile Information: We collect personal information when you purchase or use our services, create, access, or maintain an account. The personal information collected includes your name, email address, phone number, geographical location, home address, and physical address. Personal information collected from you is used for the purposes of providing roadside services to members, registration, marketing, customer support, and fulfilling or meeting the reason you provided the information. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and marketing providers.
• Communication and Customer Support: We collect personal information when you request information from us, contact our customer service, or sign up for email newsletters or marketing communications. The personal information collected includes your name, email address, phone number, mailing address, company name, and call recordings when you contact our customer service. Personal information collected from you is used for the purposes of registration, marketing, customer support, fulfilling or meeting the reason you provided the information and dispute resolution. We disclose this data to contracted service providers performing work on our behalf such as hosting providers and marketing providers.
• Transaction Information: We collect personal information when you purchase our services. The personal information collected includes services requested or provided, service details, amount charged, payment method, and billing information. Personal information collected from you is used for the purposes of processing payments, delivering services requested, and to resolve disputes. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and marketing providers.
• Applying to be a service provider: We collect personal information when you submit an application to be a service provider. The personal information collected includes company name, email address, postal address, fleet information: fleet equipment, number of vehicles, service provided, vehicle types served, 24/7 operations, cities or zip codes served, comments. Personal information collected from you is used for the purposes of submitting an application to be a service provider. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and marketing providers.
• Join our team: We collect personal information when you apply to join our team. The personal information collected includes name, email, address, phone number, best call time, position, days available to work, referrer, travel to Itasca, previous employer, dates worked, resume, and any additional information. Personal information collected from you is used for the purposes of applying to join our team. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and marketing providers.

Information We Collect Indirectly as You Use Our Services

• Device and Network Information: When accessing our Services, we collect personal information about your device. The personal information collected includes IP address and device identifiers, browser identifiers, session date, operating system, device’s hardware model, browser type, advertising identifiers. Personal information collected from you is used for the purposes of technical administration of Roadside Protect and Roadside Protect affiliate websites, mobile applications and/or Services and maintaining the safety, security, and integrity of our websites, products and Services, databases and other technology assets, and business services. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and marketing providers.
• Location Information: We collect personal information about your approximate location information based on your device permissions. You do not have to grant this permission to use our Services. However, your decision to decline permission may impact the website’s or application’s functionality. This may impact functionality such as sending services you have requested to your location. This personal information is used for the purposes of providing service. We disclose this personal information to contracted service providers performing work on our behalf such as hosting providers and marketing providers
• Usage Information: We collect personal information about your activity on our Roadside Protect website through log files, cookies, web beacons, and other tracking technologies. The personal information collected includes access dates and times, pages or screens viewed, duration spent on a page or screen, route by which you access our Services, searches you conduct within the Services, information about activity on a page, other system activity, interactions on the website referral URLs or websites visited before/after interacting with the site, click IDs, event data, event triggers, your use of any external links within our Services, information about your interaction with our emails, your Internet Service Provider, Mobile Advertising ID, media access control (MAC) address, and identifiers associated with the browser cookies, web beacons, and similar technology we deploy on our Services. See Cookie Section below. This information is used for the purposes of analytics, marketing, and security administration. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and marketing providers.

In addition to the purposes listed above, personal information collected may be used for:

• Compliance with legal and/or regulatory requirements.
• Evaluating or conducting a merger, sale of assets, consolidation or restructuring, financing or acquisition of all or a portion of any Roadside Protect business, asset or opportunity by, with or into another business, entity or company.
• Technical administration and maintaining the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business.

We do not collect sensitive personal information.

By using the Services, you are consenting to the collection and use of your personal information as described in this Privacy Policy. If you do not consent, do not continue to use this website or application. When using personal information for a new purpose not disclosed in this Privacy Policy, we will obtain consent first.

Separate, explicit consent will be obtained prior to the processing of (1) your sensitive personal information, or (2) your personal information being used in a way not reasonably expected, or (3) the processing creates a risk of significant harm to you.

We will retain your personal information to accomplish the purpose(s) for which it was collected and to comply with legal obligations.

We will not retain your personal information in an identifiable form when the purpose(s) for collection have been accomplished and there are no business or legal requirements for retaining your personal information. Your personal information will be destroyed, deleted, de-identified, and/or removed from our systems.

Your personal information will be stored in US and accessible to marketing, IT departments, sales teams, and other Roadside affiliates including our service providers.

The website or application may contain links to other websites. Your use of these websites is not covered by our Privacy Policy. You are encouraged to review the privacy policy(s) of the linked websites for more information about their privacy practices and your privacy rights.

We distinguish between cookies and similar technologies that are required for your convenience and those that are not. Roadside Protect makes it possible to control the use of cookies and other similar technologies that are not technically required.

We use the following third-party services:

• Google Analytics: To track website performance and user engagement. Roadside Protect has enacted Google’s Restricted Data Processing and does not share your personal information with Google.
• Google Tag Manager: Administration of website tags for conversion tracking and site analytics.

Cookies for your convenience are typically deleted at the end of your browsing session (when you close your browser), but retention may vary depending on your browser settings. Cookies and similar technologies provided by third parties will be retained until the provider’s designated expiration date. You can opt out of third-party cookies by adjusting your browser settings or using tools provided by the third parties.

Roadside Protect takes commercially reasonable efforts to ensure that your personal information collected by Roadside Protect through this [website/application] is protected against tampering, loss, destruction, access by unauthorized persons or unauthorized disclosure. Roadside Protect security measures are being continuously improved in accordance with the state of technological developments, however, absolute protection is not possible.

Roadside Protect may also transfer your personal information to a third party(s) outside the country of origin, this includes without limitation US. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside. You can obtain information about Roadside Protect’s policies and practices with respect to foreign service providers (including affiliates), or ask questions about the collection, use, disclosure or storage of personal information by such service providers, by contacting our Privacy Policy Administrator as described below.

When processing your personal information, we may transfer your personal information to our parent company, Robert Bosch GmbH located in Germany, or to any other Roadside Protect affiliates throughout the world. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside.

Roadside Protect does not knowingly collect or use any personal information from online visitors under the age of 16. Roadside Protect does not knowingly allow visitors under the age of 16 to participate in any promotions or contests made available from time to time.

Individuals located in Canada have certain rights pursuant to Canadian Privacy Laws. Subject to certain exceptions and limitations, and depending upon the jurisdiction where you reside, such rights may include:

• Right to access - to be informed of the existence, use, and disclosure of your personal information and shall be given access to your personal information. When you successfully demonstrate inaccuracy or incompleteness of your personal information, we will correct, delete, or amend as appropriate.
• Right to data portability – to request your personal information be provided to you in written and intelligible transcript. If not feasible, your personal information will be provided in structured, commonly used technological format. At your request, the personal information to any third party authorized to collect such data. If you are handicapped, a reasonable accommodation will be provided on request.
• Right to cease dissemination and de-indexing - to request we end distribution of your personal information or deactivate hyperlink(s) that provide access to your personal information.
• Right not to be subject to automated decision-making - you will be notified of decisions made exclusively by automated processing of your personal information. Upon your request we will inform you of (1) of the personal information used to render the decision, (2) of the reasons and the principal factors and parameters that led to the decision, and (3) of the right of the person concerned to have the personal information used to render the decision corrected. You have the option to request a review of the decision.
• Right to withdraw your consent - to the collection, use or disclosure of your personal information.
• Right to challenge - you have the right to address a challenge concerning compliance with Canadian privacy law to the contact method listed in the Section How to Exercise Your Rights.

We will not discriminate against you for exercising any of your rights. If you choose to exercise your rights, send an email to: privacy.policy@us.bosch.com

To assist Roadside Protect to process your request, the following information is required: your full name, phone number, address, and include any additional information about your previous contact with Roadside Protect (e.g. contact point with Roadside Protect, screenshots, reference to a specific product/newsletter) may help expedite the request. We can only respond if we can verify your identity or authority to make the request.

We respond to all verifiable consumer requests within thirty (30) days or sooner when required by law. In some cases, more time may be needed to provide a response. We will inform you of the reason and extension period in writing. If we cannot comply with a request, a written response explaining the reasons will be provided.

We do not charge a fee to process or respond to your verified consumer request, unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

If you are dissatisfied with Roadside Protect’s response to an objection or challenge filed under you may file a complaint with the Office of the Privacy Commissioner of Canada. Depending upon the province where you live, you may also (or instead) have the right to file a complaint with the applicable provincial privacy commissioner/regulator.

To obtain more information on our products or Services, you may submit your inquiry using one of the contact methods below:

Email: info[at]roadsideprotect.com

Postal Address:

Roadside Protect, Inc.

1000 W. Irving Park Road

Itasca, IL 60143

You may also contact us as follows:

Phone: 888.929.2918

Website: roadsideprotect.com/contact

Roadside Protect reserves the right to revise this privacy policy as required. You should check our website frequently to see recent changes. Published revisions are effective immediately, unless we are required to provide direct notice or obtain your consent pursuant to applicable laws.

This Privacy Notice was reviewed on 2/2/2026.