Roadside Protect Privacy Policy

If you are a consumer in the United States, this Privacy Notice explains how Roadside Protect, Inc. “Roadside Protect or “we” collects, uses, processes, discloses, and retains your personal information, personal data, and personally identifiable information when you visit our website, or services (collectively, the “Services”) that display this Privacy Notice. Roadside Protect acts as a controller of your personal information. We determine how and why personal information can be used and provides the specific Service. Any comments, complaints, or questions regarding the processing of your personal information may be emailed to privacy.policy@us.bosch.com or mailed to the Privacy Notice Administrator 38000 Hills Tech Drive, Farmington Hills, Michigan 48331. Attn: Privacy Policy.

You can obtain more information about how we collect, use, disclose and safeguard your personal information by reviewing our full Privacy Notice below.

• Personal Information Purpose(s), Collection, and Disclosure
• Sensitive Personal Information Collection and Opt-Out
• Sale or Sharing of Personal Information
• Retention of Personal Information
• Use of Cookies, Analytics, and other similar technologies
• Do Not Track Signals and Universal Opt-Out Mechanisms
• Your Rights
• How to Exercise Your Rights
• Changes to Privacy Notice

Introduction

Roadside Protect thanks you for your interest in our company, products, and/or services. We are dedicated to protecting your personal information and putting you in control of how we collect and process your personal information.

Scope

This Privacy Notice covers our processing of personal information, personally identifiable information, and personal data (for simplicity, referred to as personal information), as required by numerous laws and regulations in the United States.

Information You Create or Directly Provide to Us

• Profile Information: We collect personal information when you purchase or use our services, create, access, or maintain an account. The personal information collected includes your name, email address, phone number, geographical location, home address, and physical address. Personal information collected from you is used for the purposes of providing roadside services to members, registration, marketing, customer support, and fulfilling or meeting the reason you provided the information. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and marketing providers.
• Communication and Customer Support: We collect personal information when you request information from us, contact our customer service, or sign up for email newsletters or marketing communications. The personal information collected includes your name, email address, phone number, mailing address, company name, and call recordings when you contact our customer service. Personal information collected from you is used for the purposes of registration, marketing, customer support, fulfilling or meeting the reason you provided the information and dispute resolution. We disclose this data to contracted service providers performing work on our behalf such as hosting providers and marketing providers.
• Transaction Information: We collect personal information when you purchase our services. The personal information collected includes services requested or provided, service details, amount charged, payment method, and billing information. Personal information collected from you is used for the purposes of processing payments, delivering services requested, and to resolve disputes. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and marketing providers.
• Applying to be a service provider: We collect personal information when you submit an application to be a service provider. The personal information collected includes company name, email address, postal address, fleet information: fleet equipment, number of vehicles, service provided, vehicle types served, 24/7 operations, cities or zip codes served, comments. Personal information collected from you is used for the purposes of submitting an application to be a service provider. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and marketing providers.
• Join our team: We collect personal information when you apply to join our team. The personal information collected includes name, email, address, phone number, best call time, position, days available to work, referrer, travel to Itasca, previous employer, dates worked, resume, and any additional information. Personal information collected from you is used for the purposes of applying to join our team. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and marketing providers.

Information We Collect Indirectly as You Use Our Services

• Device and Network Information: When accessing our Services, we collect personal information about your device. The personal information collected includes IP address and device identifiers, browser identifiers, session date, operating system, device’s hardware model, browser type, advertising identifiers. Personal information collected from you is used for the purposes of technical administration of Roadside Protect and Roadside Protect affiliate websites, mobile applications and/or Services and maintaining the safety, security, and integrity of our websites, products and Services, databases and other technology assets, and business services. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and marketing providers.
• Location Information: We collect personal information about your approximate location information based on your device permissions. You do not have to grant this permission to use our Services. However, your decision to decline permission may impact the website’s or application’s functionality. This may impact functionality such as sending services you have requested to your location. This personal information is used for the purposes of providing service. We disclose this personal information to contracted service providers performing work on our behalf such as hosting providers and marketing providers
• Usage Information: We collect personal information about your activity on our Roadside Protect website through log files, cookies, web beacons, and other tracking technologies. The personal information collected includes access dates and times, pages or screens viewed, duration spent on a page or screen, route by which you access our Services, searches you conduct within the Services, information about activity on a page, other system activity, interactions on the website referral URLs or websites visited before/after interacting with the site, click IDs, event data, event triggers, your use of any external links within our Services, information about your interaction with our emails, your Internet Service Provider, Mobile Advertising ID, media access control (MAC) address, and identifiers associated with the browser cookies, web beacons, and similar technology we deploy on our Services. See Cookie Section below. This information is used for the purposes of analytics, marketing, and security administration. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and marketing providers.

In addition to the purposes listed above, personal information collected may be used for:

• Compliance with legal and/or regulatory requirements.
• Evaluating or conducting a merger, sale of assets, consolidation or restructuring, financing or acquisition of all or a portion of any Roadside Protect business, asset or opportunity by, with or into another business, entity or company.
• Technical administration and maintaining the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business.

We do not share your personal information with third parties for any purpose. Therefore, we do not offer the right to opt-out.

We do not collect sensitive personal information. Therefore, we don’t have an opt-out to Limit the Use of your Sensitive Personal Information.

We will retain your personal information to accomplish the purpose(s) for which it was collected and to comply with legal obligations.

We will not retain your personal information in an identifiable form when the purpose(s) for collection have been accomplished and there are no business or legal requirements for retaining your personal information. Your personal information will be destroyed, deleted, de-identified, and/or removed from our systems.

The Roadside Protect Website may contain links to other websites. Your use of these websites is not covered by our Privacy Notice. You are encouraged to review the privacy notice(s) of the linked websites for more information about their privacy practices and your privacy rights.

We distinguish between cookies and similar technologies that are required for your convenience and those that are not. Roadside Protect makes it possible to control the use of cookies and other similar technologies that are not technically required.

We use the following services:

• Google Analytics: To track website performance and user engagement. Roadside Protect has enacted Google’s Restricted Data Processing and does not share your personal information with Google.
• Google Tag Manager: Administration of website tags for conversion tracking and site analytics.

Roadside Protect does not sell or share your personal information collected through the website to third parties as defined by relevant laws. Therefore, we do not recognize “Do Not Track” (“DNT”) or Universal Opt-Out Mechanisms, such as Global Privacy Controls.

When processing your personal information, we may transfer your personal information to our parent company, Robert Bosch GmbH located in Germany, or to any other Roadside Protect affiliates throughout the world. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside.

Roadside Protect does not knowingly collect or use any personal information from online visitors under the age of 16. Roadside Protect does not knowingly allow visitors under the age of 16 to participate in any promotions or contests made available from time to time.

California’s “Shine the Light” law permits Roadside Protect customers who are residents of California to annually request a list of their personal information (if any) that Roadside Protect disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties.

Dependent on the state of your residence* you may be provided the following data subject rights:

• Right to Confirm/Know/Disclose - what personal information Roadside Protect has collected about you, the sources from which it is collected, the purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclose it.
• Right to Access/Obtain - a copy of the personal information collected about you, including information about automated decision making.
• Right to Data Portability - receive your personal information in a transferable and readily usable format, when technically feasible.
• Right to Delete - your personal information, subject to certain exceptions.
• Right to Correction - of the personal information we maintain about you.
• Right to Opt-Out - of sale or sharing of personal information to third parties, targeted advertising, profiling, automated decision making, collection of sensitive personal information, or collection of personal information through the operation of a voice or facial recognition.
• Right to Question the Results of Profiling - and to review your personal information used for profiling, to question the results, to be informed of the reasons of the resulting decision, and to be informed of what actions you can take to secure a different decision.
• If a decision was based on inaccurate personal information, you have the right to have the personal information corrected and the profiling decision reevaluated.
• Right to Restrict Sensitive Personal Information - to limit the use and disclosure or to opt-out.
• Right to Appeal - our decision regarding your submitted request.
• Right to not be discriminated against for exercising your privacy rights

* States include California, Colorado, Connecticut, Delaware, Florida, Iowa, Maryland, Minnesota ,Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia

We will not discriminate against you for exercising any of your rights. If you choose to exercise your rights, use one of the following options:

• Calling us at 888-43-BOSCH (888-432-6724)
• Sending an email to: privacy.policy@us.bosch.com

To assist Roadside Protect in processing your request, the following information is required: your full name, phone number, address, and include any additional information about your previous contact with Roadside Protect (e.g., contact point with Roadside Protect, screenshots, reference to a specific product/newsletter) may help expedite the request. We can only respond if we can verify your identity or authority to make the request.

Depending on your state of residence you may request certain rights through an authorized agent. When an authorized agent submits your request, we may also require that you:

1. Provide us a copy of your written permission for the authorized agent to submit the applicable request; and

2. Verify your own identity directly with us.

When you have provided your authorized agent with a power of attorney pursuant to California Probate Code Sections 4000 to 4465, we may require a copy of such power of attorney before fulfilling any request.

Response Timing and Format

We respond to all verifiable consumer requests within forty-five (45) days or sooner when required by law. In some cases, more time may be needed to provide a response. We will inform you of the reason and extension period in writing. If we cannot comply with a request, a written response explaining the reasons will be provided.

We do not charge a fee to process or respond to your verified consumer request, unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Filing a Complaint

You may file a complaint with the applicable state Attorney General Office or regulatory agency.

To obtain more information on our products or Services, you may submit your inquiry using one of the contact methods below:

Email: info@roadsideprotect.com

Postal Address:

Roadside Protect, Inc.

1000 W. Irving Park Road

Itasca, IL 60143

You may also contact us as follows:

Phone: 888.929.2918

Website: roadsideprotect.com/contact

Please use the Data Protection Incident Reporting System to notify us of any data protection incidents.

Roadside Protect reserves the right to revise this privacy notice as required. Published revisions are effective immediately, unless we are required to provide direct notice or obtain your consent pursuant to applicable laws.

This Privacy Notice was reviewed on 2/2/2026.