Roadside Connect
Unlocking the Benefits of Roadside Connect: A Proprietary M2M Platform for Enhanced Location Tracking
Roadside Connect is Roadside Protect’s proprietary M2M platform that enhances the location tracking for the customer and towing company with data collection via SMS.
With Roadside Connect, our Call Center Agent and Service Provider can both see the customer’s location, helping the Tow Driver easily find the customer’s vehicle via the RP Tow Driver app.
Other Technologies Include:
ROADSIDE NETTM
NAVIGATOR
Roadside NetTM is Roadside Protect’s proprietary software that aggregates multiple service providers into a simultaneous digital offering that guarantees a best in class ETA & customer experience.
roadside net
Our call center facility uses cloud-based applications and telecommunications to manage all dispatches.
navigator
Our North America service platform includes a network of more than 12,000 service providers that operate in the U.S., Canada and Puerto Rico.
From a customer’s perspective, Roadside Connect provides peace of mind as the customer can see the Tow Driver’s location, status, and company information. Notifications and updates can be sent directly from the Tow Driver to the customer, eliminating any guess work at a time when the customer needs to know what is going on.
Roadside Protect client’s customer can request service via our Native App: Roadside Protect Mobile
- Call center agent and service provider can view the customer’s location
- Tow driver location, status, and information are be displayed
- Customer’s Driver can receive notifications and status updates directly from the Tow Driver
- RP tow driver app provides detailed information and easily locates the customer’s vehicle